Part of our mission is to help you enjoy the outdoors and that includes having access to good gear - designed to explore nature without harming it. Since many of you are not able to come to see us in store, we want to make sure you can still easily access our products online. This is why we are temporarily adjusting our return policy to offer you free returns on your order. A prepaid return label will be added to all web-orders as of May 8th until further notice. Please note that the free returns policy does not apply to our Reuse products.
The rate at which we buy and return items encourages unnecessary consumption and the transport involved, causes a lot of CO2 emissions. Therefore we kindly ask you to please continue to place your order consciously as we adjust our usual No Free Returns Policy to help make it easier for you to get access to the right gear.
Not sure what size, style or color suits you and your adventure best? We're here to help you make the right decision, the first time. Don't hesitate to reach out on social media, email or phone - we always love hearing from you.
You are welcome to make a visit to our Houdini Hub Oslo to drop-off your return without any additonal cost.
We want you to be happy with your purchase and that your Houdini products will be with you for a long time ahead, therefore we have a 1 year return policy. This extended policy applies to all of our assortment. Read more about our policy and how to return an item in our Terms & Conditions here.
If you wish to exchange your product; please place a new order on the product you want and make a return of the original product as described above.