We want you to be happy with your purchase and that your Houdini products will be with you for a long time ahead, therefore we have a 1 year return policy. This extended policy applies to all of our assortment, with one exception: Since underwear is a hygiene product, the product has to be unused and still in its sealed package. Other items need to be in the same condition as you received them with labels and tags still attached.
If you wish to make a return you can use the original package to re-pack your return item and seal it with the second glue stripe. You, the customer, pay for the freight of the return and is responsible together with the shipment company for the goods until they reach us. Return the parcel at any service point as an ordinary letter/package. We recommend that you choose traceable package for safety.
Send your returns to:
Big Sky Fulfillment c/o Houdini Sportswear
9263 Bonner Mill Road
Bonner, MT 59823
If you wish to exchange your product; please place a new order on the product you want and make a return of the original product.