Part of our mission is to help you enjoy the outdoors and that includes having access to good gear - designed to explore nature without harming it. Since many of you are not able to come to see us in store, we want to make sure you can still easily access our products online. This is why we offer you free returns on your order. A prepaid return label is added in your package.
Please note that the free returns policy only applies to orders made within the EU.
The rate at which we buy and return items encourages unnecessary consumption and the transport involved, causes a lot of CO2 emissions. Therefore we kindly ask you to please continue to place your order consciously as we adjust our usual No Free Returns Policy to help make it easier for you to get access to the right gear.
Not sure what size, style or color suits you and your adventure best? We're here to help you make the right decision, the first time. Don't hesitate to reach out on social media, email or phone - we always love hearing from you.
We want you to be happy with your purchase and that your Houdini products will be with you for a long time ahead, therefore we have a 1 year return policy. This extended policy applies to all of our assortment, with one exception: Since underwear is a hygiene product, the product has to be unused and still in its sealed package. Other items need to be in the same condition as you received them with labels and tags still attached.
If you wish to exchange your product; please place a new order on the product you want and make a return of the original product.