Houdini Re-use

Yes. If you bought it through Instagram you have a 30 days full return policy. The items need to be in the same condition as you received them. If your item came with a hangtag, please make sure this one is still attached.

We will refund you by using Paypal or bank transfer if you made your purchase with Swish. Please allow up to 14 days for the refund to be processed.

Yes, we have the same product lifetime warranty for our Reuse garments as for our regular collection: Every part of a Houdini product is designed to last its entire lifetime. Should any part fail at an earlier stage, we will repair or replace it. If you happen to damage a Houdini product, we are happy to provide the same repair service at a reasonable price.

No. We have noticed that our customers expect our Reuse garments to be in almost mint condition. Other platforms for peer-to-peer second hand sales are usually a better place to sell more heavily used garments and we highly recommend you to try one of them. As long as unused garments get a new life, we’re happy!

We have a repair service, but for the moment we don’t accept broken garments in our Reuse service. We are working on it going forward.

Yes, but currently only in our physical stores. The gift cards are currently not compatible with our digital store. Hopefully they will be in a not-so-distant future.

Yes, that is usually the case and we encourage you to sell your garment wherever you prefer, as long as your unused garment gets a new life. What we offer is a smooth and carefree way to buy and sell Houdini garments, where you are relieved of the work of buying and selling peer-to-peer.

At this moment, we don’t have the administrative systems to handle that type of transaction. This might change in the future, but we did not want it standing in the way of launching our Reuse service. If you prefer cash instead of a Houdini gift card, you will have to sell your garment through other services.

Both! To transition the clothing business from a harmful industry into a sustainable one, everything we do has to make business sense in the long run. That’s the only way we can change this industry for the future and we take great pride in making our business long term sustainable in a both ecological, social and economic way.

To make a return, use the return slip inside your package and fill out the return form. Use the original packaging to repack your item and seal it with the second glue strip. Return your package at any service point as an ordinary letter/package.

Please note: We can’t take responsibility for your package until it reaches us, so keep track of your trackingnumber. 

Unfortunately, we don't have the possibility to accept used garments online at the moment. We are working on finding a solution as soon as possible.